Account Guide

How to Read Your Monthly Statement

A plain-language guide to every field on your Skylight Lending statement — so you always know exactly where you stand.

2 pages explained

Every field covered

About Your Monthly Statement

Each month, Skylight Lending sends you a statement through Concord (our servicing platform) showing your current balance, amount due, and important notices. You can download it anytime from the eStatements section in your Concord portal.

Your statement has two pages — this guide walks through every section of both.

Show me Page 1 of the statement

All personal and account information has been redacted for privacy.

Page 1 — Your Statement Summary

Header — Statement Overview

At the top right of page 1 you'll see three key fields:

Request Date — The date this statement was generated.

Account Number — Your unique account identifier. Use this for all support inquiries.

Due Date — The date your payment must be received by to avoid any late charges.

Only remit payment if your account is NOT on SurePay (AutoPay). If you are enrolled in automatic payments, your payment will be drafted automatically — no action needed.

Summary Table — Key Account Figures

The table below the header shows your most important numbers at a glance:

Request Date — Same as the statement generation date.

Account Number — Your unique account identifier.

Principal Balance — The remaining amount you owe on your account, not including any fees or interest currently due. This number goes down as you make payments.

Total Amount Due — The full amount you need to pay by your due date. This includes your current payment plus any past due or late charge balances.

Payment Breakdown

The blue box in the middle of the statement breaks down exactly how your Total Amount Due is calculated:

Past Due Balance — Any payments from previous months that were not paid on time.

Late Charge Balance — Any fees charged for late payments.

Current Amount Due — Your regular monthly payment for this billing cycle.

Amount Due [Date] — The total you owe by your due date. Pay this amount to keep your account current.

If your Past Due Balance and Late Charge Balance both show $0.00, your account is in good standing — great news!

Contact Information on Your Statement

At the bottom of page 1 you'll find two contact boxes:

For Billing Inquiries

Phone: [phone]
Email: [e-mail]
Portal: esp.myaccountinfo.com
Hours: Mon–Thu 7am–8pm; Fri 7am–6pm MST

For Correspondence & Payoffs

Skylight Lending, LLC
4343 N Scottsdale Rd
Scottsdale, AZ 85251

Show me Page 2 of the statement

All personal and account information has been redacted for privacy.

Page 2 — Important Notices

Voluntary Pre-Payments Notice

This section explains how making extra payments can help keep your monthly payment lower after re-amortization. If your principal balance doesn't reach the Principal Balance Target by month 18, your regular payment will increase.

You can apply any solar tax credit you receive as a voluntary pre-payment to help reduce your balance. Speak with your tax professional to see what credits you may qualify for.

To make a voluntary pre-payment, contact customer service at 1-888-495-0078 or make a Principal Balance Reduction Payment through Concord.

See our Re-Amortization guide for full details on how this works.

Experiencing Financial Difficulty?

If you are having trouble making payments, please reach out to us as soon as possible — we're here to help and discuss available options.

[e-mail]

1-888-495-0078

Address or Bank Account Changes

If you need to update your mailing address, billing address, or bank account information, please submit your changes to:

[e-mail]

Quick Reference — What Each Field Means

FieldWhat It Means

Request DateDate the statement was generated

Account NumberYour unique account ID — use for all inquiries

Due DatePayment must be received by this date

Principal BalanceRemaining amount owed (decreases with payments)

Past Due BalanceUnpaid amounts from previous months

Late Charge BalanceFees charged for late payments

Current Amount DueYour regular payment for this month

Total Amount DueEverything owed — pay this by your due date

Still need help?

We're here for you

Have a question about your statement? Contact us at [phone] or submit a support request. Our Account Services Team is here to help!

Contact Borrower Support

[phone]
[e-mail]
Mon–Fri 8AM–5PM CST